A Commitment to Employee Excellence

Susan Heard, SPHR

HR Consultant

ROLE: Susan is a regular voice on the HR Hotline, and consults with clients and account executives about HR and regulatory compliance including the Affordable Care Act.

EXPERIENCE: Susan joined Paradigm Group in 1997 as one of the original employees. She has more than 25 years of experience as a Human Resources Generalist with emphasis on employee benefits. Prior to Paradigm Group, she served as Vice President of Human Resources for a regional home health provider and has held other HR leadership roles in primary and psychiatric care settings.

She graduated with honors from the University of Memphis with a Bachelor of Business Administration focusing on HR management. She has been an examiner for the local HR Excellence Award and is a two-time past president of the Middle Tennessee Chapter of the Society for HR Management, which recognized her with the Outstanding Member Award. Susan is certified as an HR Professional by the HR Certification Institute and the Society for Human Resource Management. She currently serves on the Boards of Council on Aging of Middle Tennessee and Tennessee Voters for Animal Protection, a non-partisan PAC.

INTERESTS: Susan is passionate about her pets and advocates for the respectful and humane treatment of animals. In her free time she enjoys exercising and reading nonfiction and memoirs. She is also a big fan of the San Francisco Giants and George Strait.