A Commitment to Employee Excellence

Rachel Love

Senior Client Advocate

ROLE: Rachel provides claims resolution, advocacy, and benefits education for Paradigm Group’s clients’ employees when they need help with a provider bill, EOB, or collection notice. Relieving employees of these critical but time-consuming and exacting tasks is one of Paradigm Group’s most appreciated services.

EXPERIENCE: Rachel joined Paradigm Group in 2003 and has more than 20 years of experience in the healthcare industry. Her professional background includes claims review, project management, and provider relations for two national group insurance carriers. Rachel also has experience working in a large medical practice. Having both the payer and provider perspectives and an empathetic approach to employee concerns gives Rachel the unique ability to quickly diagnose and resolve issues and explain outcomes in a way that enhances the credibility of employers’ plans.

INTERESTS: Rachel loves the beach and tries to get away a few times a year. Like many dog owners, she considers her ten year old Shih Tzu part of her family. Rachel also cooks and enjoys trying new recipes.