ROLE: As a client service specialist, Kelly assists the employee benefits team by providing analytical support during the request for proposal process. Additionally, she supports employee benefits clients by handling their eligibility transactions throughout the year.
EXPERIENCE: Kelly attended the University of Colorado, where she graduated cum laude with a Bachelor of Arts degree in organizational communication with a minor in French. She graduated with distinction from the same university with a Master of Arts degree in communication. During this time, she researched customer service principles and best practices. Prior to joining Paradigm Group, Kelly spent six years teaching interpersonal communication and public speaking for colleges and universities.
INTERESTS: Kelly serves on the board of Christmas Village – a local philanthropy event that supports the Vanderbilt Bill Wilkerson Center. Kelly enjoys exploring different parks of Nashville with her dog and taking Pilates classes. Fun fact – Kelly used to be an Olympic-style weightlifter. She traveled the world competing internationally as a member of Team USA and, to this day, still holds multiple national records in the sport.