ROLE: Heather is responsible for hiring, training, and leading a team of account executives and other service team members in our employee benefits division. She heads up process evaluation to ensure our clients receive consistent, quality service. Heather is also responsible for the development and maintenance of our agency management system, as well as Paradigm Group’s client-facing technologies.
EXPERIENCE: Heather has more than 20 years of experience in the insurance and medical industries and has seen our firm grow from its start, joining Paradigm Group in 1997. In her previous role as a Paradigm Group account executive, she managed both mid-market and large group benefit accounts, providing strategic support for their health and wellness programs.
Her previous experience with Nashville Healthcare Group and Prudential Healthcare has given her a broader understanding of how to better help clients navigate the healthcare system.
Heather has also served on the BCBS Broker Advisory Council.
INTERESTS: Heather enjoys spending time with her husband Ben, and her son Colin. She loves to travel and has many favorite places — all of which include a beach. A dedicated Fantasy Footballer, Heather is also a Nashville Predators season ticket holder.